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OnC@ll Communications Platform
| A Powerfully Advanced Voice Switching Platform with Distributed ACD Functionality |
| April
1st, 2009 -- OnC@ll ACD is a distributed call center application for voice and IP environments,
developed to leverage agent skill sets resident with in different locations for just in time customer service.
OnC@ll works from any global location. It is ideal for distributed agents and empowers supervisors with a fully integrated
web interface. Remote agents can utilize the unified interaction control interface to manage calls from there desktop and
get more work completed in a normal work day.
Improve contact center operation with real-time quality monitoring, performance management tools, system and agent
reporting, interaction tracking, multi-site routing, and plenty of integration options. OnC@ll is a non-proprietary platform
software , unlike the multi-server hardware systems from many other vendors that combines additional business process services
such IVR, call recording, CRM integration, or Private Email correspondance, all necessary communication tools required to
enhance customer service and complete daily work in a timely manner.
Key Benefits
- OnC@ll is 100% compatible with the world's top telephone systems including Avaya, Nortel,
NEC, Siemens Rolm, etc.
- Add additional applications as needed for improved business process such as IVR, Call
Recording, and Private Email - all with in the initially deployed OnC@ll server.
- Standard OnC@ll features include IVR and Agent Monitoring & Archiving.
- The Powerful Auto-Attendant includes a flexible "Time of Day" capability enabling 24/7 operations
365 days of the year.
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