Warranty

Warranty Information
SIM-PHONY warrants hardware products sold by it to be in working condition from the date of shipment through various periods as defined by the manufacturers' warranty. In addition, SIM-PHONY enhances the manufacturers' warranty for products purchased through SIM-PHONY with a 24 Hour Advanced Replacement Guarantee, in case of product failure during the deployment period, for certain components and specified manufacturers. (See ADVANCED WARRANTY REPLACEMENT) SIM-PHONY does not provide warranty on software products. See software manufacturers' warranty for details.
Voice Component Product Warranty
All voice products carry with them the manufacturers' warranty as provided with the component or as posted on the manufacturers' web site. Warranty: One year, 18 months, 3 years and lifetime warranty, depending upon product purchased. This specific warranty applies to all Dialogic, and CTL voice & integration products sold separately or configured within any custom built or OEM system.
Integrated Servers & Components
SIM-PHONY warrants to Customers that the integrated servers and components sold by it are free from defects in material and workmanship under proper, normal use and service for a period of one year from the date of shipment by SIM-PHONY. SIM-PHONY will, at its option, repair or replace failed or defective component parts or the entire system at no charge to the customer. Replacement parts will be the same or a later version, which perform substantially the same function(s) as the one being replaced. In repairing any product under this warranty, SIM-PHONY may use new, remanufactured, reconditioned, refurbished, or functionally equivalent product or parts. Depot service ONLY is available for full server warranty during this period. SIM-PHONY will make the final determination as to the existence and cause of any defect.
This warranty does NOT cover: Damage due to abuse, misuse, neglect, customer modifications or accident; Improper wiring, repairing, splicing, alternation, installation, storage or maintenance; Problems with electrical power; Usage not in accordance with product instructions; Failure due to parts, components, software products not supplied by SIM-PHONY. Products on which payment is past due.
SIM-PHONY defines Dead On Arrival ("DOA") product to be "dead" or "not functional" within 30 days from date of shipment. Customers have the opportunity to contact SIM-PHONY Technical Support should their component or integrated server by DOA. It is not uncommon for an integrated voice server to require a thorough inspection to ensure all cables and cards, disrupted slightly during shipping, are refastened PRIOR to booting the system for the first time upon arrival. SIM-PHONY Technical Support is available to assist the customer over the telephone to make this inspection.
In the event component parts are identified to be DOA during this period, SIM-PHONY Technical Support will administer the return of defective parts in accordance with SIM-PHONY's Return Policy for DOA product. SIM-PHONY Technical Support, at its option, will determine if the entire server should be returned to SIM-PHONY under the DOA policy.
Subsequent to the 30 day DOA period, all faulty components or integrated server returns are managed under SIM-PHONY's Return Policy.
No guarantee is made by SIM-PHONY that third party software can be installed and run uninterrupted and error free on hardware purchased from SIM-PHONY. In addition, SIM-PHONY makes no warranty with respect to defects related to Customer's software or database errors.
SIM-PHONY passes through to customer warranties that SIM-PHONY has received from the manufacturer of component parts. Such warranties may exceed the length stated in SIM-PHONY's warranty and will be subject to evaluation by the parts manufacturer prior to any warranty credit being issued.
SIM-PHONY HEREBY PASSES THROUGH TO ITS CUSTOMERS ONLY THOSE WARRANTIES RECEIVED BY IT FROM THE RESPECTIVE MANUFACTURER TO THE PRODUCT. EXCEPT AS PROVIDED HEREIN, SIM-PHONY MAKES NO WARRANTY OR GUARANTEE OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY AS TO MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR USE IS MADE UNLESS THE SAME IS SPECIFICALLY SET FORTH IN THE MANUAL ACCOMPANYING THE PRODUCT SOLD. UNDER NO CIRCUMSTANCES WILL STS BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL ECONOMIC OR PROPERTY DAMAGES ARISING OUT OF THE US OR INABILITY TO USE THE PRODUCTS.
These terms, conditions, and warranties apply unless the customer has signed a separate Agreement (On-Site Break & Fix for Servers) or Statement of Work (SOW for Components), in which case the Agreement or SOW shall govern.
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