Advanced Warranty

Advanced Warranty Replacement (AWR) Policy
Voice Component Products
SIM-PHONY offers an AWR program to provide supplemental support for voice hardware products based on specific pricing programs for various voice solutions within Canada. This unprecedented 24-Hour AWR Guarantee is the only one of its kind in the industry. SIM-PHONY Sales Associates can provide details to customers upon purchase of any voice components.
SIM-PHONY warrants voice hardware products to be in working condition from the date of shipment through various periods as defined by the manufacturer's warranty. SIM-PHONY enhances the manufacturers' warranty for those products purchased through SIM-PHONY with an optional 24-Hour AWR Guarantee, in cases of product failure.
SIM-PHONY'S AWR is accessed through our Support Desk procedure where an incident ticket is opened and diagnostic "triage" is performed on the hardware. Our process requires participation from our customers and will move as fast as our customer can return the results of the diagnostic tests. In the event hardware failure is confirmed, an AWR is dispatched immediately.
Return procedures must be followed to return product that is not in working condition. Please refer to RETURN POLICY for details and instruction. When an RMA number is issued for the product to be returned, replacement product will be shipped immediately for those customers in good credit standing. An invoice will be issued for the replacement product. Upon receipt and inspection of the returned product to the SIM-PHONY warehouse, customer will be issued a credit if product is covered under manufacturer's warranty. The invoice will be immediately due and payable if the returned product does not arrive at the SIM-PHONY warehouse within seven (7) days from the date the RMA was issued.
Transportation of the returned product to SIM-PHONY in exchange for warranty replacement is at the expense of the customer. Transportation of warranty replacement product to the customer location is at the expense of SIM-PHONY.
SIM-PHONY AWR POLICY IS CONTINGENT ON THE MANUFACTURE AVAILABILITY OF PRODUCT. WHEN THE MANUFACTURER RETIRES (END OF LIFE) PRODUCTS, SIM-PHONY AWR COVERAGE CO-TERMINATES. SIM-PHONY AWR POLICY DOES NOT INCLUDE COVERAGE FOR CABLES OR ACCESSORIES TO THE PRODUCT. IT APPLIES TO THE HARDWARE PRODUCT ONLY.
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