SIM-PHONY has designed a program providing unlimited access to SIM-PHONY Technical Support Department utilizing SIM-PHONY Web Portal to open problem issues and manage support communication throughout the duration of the problem resolution with respect to supported products. This program solves problems from the perspective of the computer and telephony hardware, including Telecom and telephony board diagnostics and integration with the PBX. Other exclusive benefits included are SIM-PHONY TechNotes, Customer eSupport Training, best practices material, reference development code and application demonstrations, regularly scheduled e-training, and manufacturers’ support links.  Customer may resell support under this Agreement.

- A Web Portal on top of SIM-PHONY's Support Ticket Database system.

- Extends Problem Opening and Ticket Management to the "edge".

- Connects SIM-PHONY knowledge resources directly to any customer through the web.

- Access to TechNotes (Best Practices).

- Eliminates the "broken telephone" effect when dialoging with others around a problem.

- Speeds up resolution.

- Allows "teaming" between the Service Provider/End Customer/SIM-PHONY Tech Support.

- Resalable convergence telephony knowledge and Web Support Portal with 35% GP potential.

- Enhance Support experience by selling Per Incident Support where required.

- Annual Contract - 2 Authorized Contacts to access support (Password Protected Access).

- Authorized Contacts can be Customer or their End User - not mixed on same agreement.

- Additional Authorized Contacts can be included for a fee to a maximum of 5 per agreement.

- Access to support knowledge via Web Portal Only.

- 24 Response Time on Tickets

- Customer managed ticket program through Web Portal.

- Not dependent on customer purchasing hardware through SIM-PHONY.

- Dependent on Customer purchasing Contarra through SIM-PHONY.

- Maximum of 5 Authorized Users per contract.

- Access to support knowledge via Web Portal Only.

- 24 Hour Response Time on Tickets.

- Is not site specific.

Contact Information

Support