Support

Simplified Telephony Solutions is continually striving to improve its support to its customers. We believe strong personalized support is the key to a long term successful business relationship

Sim-phony support is available to our customers through defined terms of agreement as part of the terms and conditions of their service agreement. Customers can choose to from 3 levels of support depending on their requirements. All tickets are tracked and reported on daily to ensure customer expectations for problem resolution are in line expected resolution capabilities. Should escalation on a particular ticket be required from a customers perspective, Account Managers are the appropriate contact for this purpose.

Technical Support is available under special terms and conditions for resellers of Sim-phony’s products and services. Contact your Account Manager for details

If you have any questions, input or just want some more information; please email us or call us at 1-800-387-5988.