Simplified Telephony Solutions, Inc. (Sim-phony) is an industry leading business voice Solutions Company. With an original mandate too develop and service Canada’s very first visual voice mail software, Sim-phony progressed in open systems knowledge and voice application design to a point where today the company’s solution portfolio includes software and services with in the following primary business communications segments; Unified Messaging, Call Centre, Interactive Voice Response Systems, and the Business Voice Exchange (VoIP) service.
In 1998 Sim-phony recognized the changing landscape in voice communications, characterized by the deregulation of the Canadian telephony industry. Expanding on their business mission to include VoIP technologies, Sim-phony sought to include voice hosting services as a new business model on behalf of its customers. Recognizing the technological challenges associated with a telephony hosting business model, Sim-phony aggressively pursued an expansion strategy that culminated in the joint venture partnerships incorporating a collective 25 years of corporate IT experience, business process reviews and technical audit expertise with in the Sim-phony solution portfolio. In addition, we added considerable expertise and hosting presence located in the prestigious 151 Front Street Tier 1 Toronto hosting facility, establishing Toronto as our first POP (now one of many) with in Canada. Today, our customer engagements consist of computer telephony, speech, telecom, VOIP, the internet, open systems, relational database development, and a variety of corporate automation software solutions.
Sim-phony’s solutions enable enterprise and SMB customers to leverage the power of centralized data processing through automated communication solutions. We design and incorporate leading edge Web-based (cloud) database and telecommunication technologies to automate and unify all the processes involved to interact with and manage ongoing customer relationships for your partners, stakeholders and employees. Our foundation of success is built on 100% customer satisfaction, with a guarantee that all our clients deserve direct access to the companies executives for any questions, concerns or comments, during a project role out, or afterwards, at any time.
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