Walk into any office today, or listen to what people are saying about their businesses; almost everything in there is automated. The reason behind automation is to save time, energy as well as money while increasing productivity and the profit margin. But have you ever heard of an interactive voice response system? And if you have, why should you have it installed in your office in the first place? This article gathers some of the benefits together to help you see what you could be missing in your office:

Extending office automation to your customer/caller

There is nothing wrong with installing some of the sophisticated software to automate all of your office activities. In fact, you will experience immense benefits of it. While that is true, you also need to extend the same benefits to your customer as well as caller. And this is only possible if you install an IVR system in your office. Provide your company details such as contact details categorically.

Attending the call at first ring

IVR system saves time not only for the caller but also the industry. Usually, three rings will take about eight seconds and if you receive three hundred calls in eight hours picking up calls after three rings every time, you waste forty minutes of your callers as well as yours. It may not be possible for your agents to pick up calls in one ring; thanks to the IVR system, it will pick up the calls in one ring without failures.

Multilingual greetings to your callers as per the caller ID

Perhaps the best part of the IVR system is that it can “speak” many languages and uses the caller ID feature to determine which language to speak. This makes prospective callers feel at home and that they are important to your business. You definitely have to beat your competitors if you go the IVR system direction.

Personalized greetings to known callers

The system allows you to set up the caller ID feature such that your callers are greeted with their first name. As if that is not enough, the system can even greet them as per their sex and also wish them a happy anniversary, birthday and so forth if they happen to call your office on their birth days or anniversaries.

Works 24 hours a day without getting tired

With the IVR solution, the calls are manned and answered 24/7 without a tiring voice. It can also store messages, present important information and make alerts to designated persons in case of emergencies.

It makes your office look bigger

If for instance you work from home as a consultant and happen to use IVR service to handle your calls, you will appear like a larger organization. Just add several menu options for the different departments to get there.

There are many benefits of installing an IVR system in your office. And they may even be more depending on your industry. Sim-phony has a great team that employs the best techniques to ensure safe communication services. Contact us any time of the day for a free quote.